Q: What should I do if I forget my password?
A: Click Forgot Password on the AvidXchange Sign-In page, enter your Username, and click Reset via Email. Look in your inbox for the system generated email and follow the prompts.
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If you have set up multifactor authentication for your account, you may choose to have the Password reset instructions sent via the below methods:
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SMS - A text message with a secure code will be sent to your phone.
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Google Authenticator - Any 2 Factor application that uses TOTP will send a push notification to your mobile device.
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Email - An email with a secure code will be sent to your inbox.
Q: What should I do if I forget my username?
A: To retrieve your username, contact your system administrator.